In this blog post, we will learn how to fix the error code 80180014 when you try to join a Windows 10/11 device with Entra ID as Entra Joined.
You may get a pop-up Something went wrong, with the error message This feature is not supported. Contact your system administrator with the error code 80180014.
You may encounter the error message when trying to join the PC via Settings > Accounts > Access work or School, or during the Autopilot process. I’ve included screenshots for both scenarios in the upcoming sections.
Table of Contents
Error Screenshot 1
Error Message Pop-up via Settings -> Accounts -> Acces work or School.
Error Screenshot 2
Error Message Pop-up during AutoPilot Process.
Steps to Fix Error Code 80180014
This error code is caused by the Device Platform restriction policy on the Intune admin center. In Device platform restriction for Windows policy, you may have set the Personally owned devices to Block for Windows (MDM). This will result in the error code during the windows device enrollment.
If you don’t want to allow personally owned Windows 10/11 devices to join Entra ID, getting this error is expected, and there’s no need for concern. However, if you do wish to allow personally owned Windows 10/11 devices to join Entra ID and fix this error, you can follow the steps below:
- Sign into Intune admin Center.
- Click on Devices > Enrollment > Device Platform restrictions.
- Edit the Policy that is applied to the users. If only one default policy is applied to All users, Edit that one.
- Edit Platform settings.
- Check to confirm if the Windows (MDM) Platform is allowed or blocked.
- If the Windows (MDM) Platform is set to Block, Select Allow and click Review + Save.
- Attempt to join the machine to Entra ID using any method; this time, you should not encounter any issues.
If you are using a Custom Device platform restriction policy for Windows devices which has been assigned to All users. In that case, you would need to make the change in that policy instead of Default policy.
- Go to Intune admin center > Devices > Enrollment > Device Platform restrictions.
- Select the Custom Device Platform restriction policy under Windows restrictions tab.
- Click on Edit next to Platform settings.
- Use the toggle switch next to Personally owned devices and select Allow.
Conclusion
Error code 80180014 occurs when trying to join your device to Entra ID, it is often a configuration issue that can be resolved by enabling Windows (MDM) for personally owned devices. If your organization does not wish to allow personally owned devices to join Entra ID, no further action is needed for this error code. You can instruct users to use corporate desktops or laptops.
