How to Uninstall Zoom using Intune

Follow the instructions in this blog post to easily uninstall all versions of Zoom from the user’s devices using Intune. I have provided two options for removing the Zoom App: one using a Powershell script and the other using a cleanroom program.

Cleanzoom is contained within a zip file. Extracting the zip file’s contents will show the cleanzoom.exe file, which you can use to remove the app. Let’s check both options.

How to deploy Zoom using Intune

Step-by-Step guide

Option 1 – Use a Powershell script to remove Zoom

To remove the Zoom App using a Powershell script, follow the below steps:

STEP 1 – Prepare a Powershell script

I have created a PowerShell script and tested it to ensure it effectively removes the Zoom app. You can download the removeZoom. ps1 script from my Github Repository: Powershell-Scripts/Zoom/removeZoom.ps1 and save it somewhere on your device.

This Powershell script does not require changes; you can deploy it as is. Once the deployment is complete, the Zoom app will be removed from the users’ devices.

STEP 2 – Deploy Powershell Script

The next step is to deploy this PowerShell script, using Intune admin center. I’ve created a step-by-step guide on how to deploy a PowerShell script using Intune. You can start directly from STEP 2, as we’ve already prepared our PowerShell script in STEP 1.

Another alternative is to use Intune Remediations to deploy this PowerShell script. However, when using the Device remediations option, you will need the Detection and the remediation scripts.

To learn more about Intune remediations, refer to my other step-by-step guide on deploying a PowerShell script using Intune Device Remediations. The guide is titled Block USB Drive Access on Windows Using Intune Remediations.

Option 2 – Use CleanZoom

The second option is to use a CleanZoom program provided by the software vendor to remove the Zoom app from the user’s device. Please follow the below steps to remove Zoom using CleanZoom.

1. Download Cleanzoom

Download the Cleanzoom utility from Zoom’s support website and Extract its contents into a folder.

2. Prepare a Powershell script file

Now, let’s create a PowerShell script file. I’m using cleanzoom.exe in the script below with the /silent switch. This combination ensures the Zoom client is uninstalled from the device silently, without user interactions or prompts displayed on the screen.

• Copy the below line of code into a file called ZoomUninstall.ps1

ZoomUninstall.ps1

.\cleanzoom.exe /silent

3. Create IntuneWin File

Follow these steps to create an Intunewin file. If you encounter any issues while creating the .intunewin file, refer to my blog post, How to Create an IntuneWin File, for guidance.

1. Place CleanZoom.exe and Powershell script into one folder [refer to the screenshot below].

• Download Microsoft Win32 Content Prep Tool and Extract its contents into a folder. For simplicity, I have renamed the extracted folder as IntuneContentPrepTool.
• Create an empty folder, for example, C:\output, or anywhere else.
• Repackage the application folder ZoomUninstall to .intunewin file using IntuneWinAppUtil.exe.

• After completing the command, you can navigate to the C:\output folder where the .intunewin file has been generated. This file will be utilized later when deploying the Intune Windows app (win32).

4. Create a Win32 App deployment on Intune

To deploy the .Intunewin file, we must create a Win32 app deployment via Intune. Follow the below steps:

• Sign in to the Intune Admin center
• Click on Apps and then click on All Apps
• Click on + Add and Select Windows app (Win32) from the app type

App Information

Click “Select app package file” and browse the Intunewin file. Provide Information in the mandatory fields below. The rest of the fields are optional but useful for application documentation and troubleshooting issues.

• Name – Provide a unique name of the application. This name will show up on the Company portal app. For example, Zoom Upgrade 5.11
• Description – Provide a useful description.
• Publisher – Provide Publisher information. For example, Zoom.

Program

• Install command:  powershell.exe -Executionpolicy Bypass -File .\ZoomUninstall.ps1
• Uninstall command: powershell.exe -Executionpolicy Bypass -File .\ZoomUninstall.ps1
• Install behavior: System
• Device restart behavior: No specific Action

Requirements

You can specify the requirements that devices must meet to deploy the app. If your devices mix 32-bit and 64-bit types, check the boxes for 32-bit and 64-bit in the Operating system architecture drop-down. Else, go with 64-bit.

• Operating System Architecture: 64-bit
• Minimum operating system: Select the minimum OS requirement for this deployment.

Detection Rules

• Please copy the code below into a text file and save it as Check-ZoomInstallation.ps1.
  • Rule format: Use a custom detection script.
  • Script file: Browse to Check-ZoomInstallation.ps1
  • Run script as 32-bit process on 64-bit clients: No
  • Enforce script signature check and run script silently: No

Check-ZoomInstallation.ps1

<#
.SYNOPSIS
This script checks for the presence of Zoom installation in user profiles and Program Files.

.DESCRIPTION
The script iterates through user profiles under
C:\Users\ (excluding 'Public') and checks if Zoom is installed
in each user's profile. It also checks the Program Files directory
for Zoom installation. If Zoom is not detected, it exits with code 0 (success). 
If detection occurs, it exits with code 1 (failure).

.NOTES
File Name      : Check-ZoomInstallation.ps1
Author         : Jatin Makhija
Prerequisite   : PowerShell 4.0 or later
Copyright 2023 - Cloudinfra.net

#>

# Get a list of user profiles under C:\Users\ (excluding 'Public')
$Users = Get-ChildItem "C:\Users\" | Where-Object { $_.Name -ne 'Public' } | Select-Object -ExpandProperty Name

# Iterate through each user's profile
foreach ($User in $Users) {
    try {
        # Construct the user's profile path
        $ProfilePath = "$env:SystemDrive\Users\$User\AppData\Roaming"

        # Check if Zoom is installed in the user's profile
        $ZoomInstalled = Test-Path -Path (Join-Path $ProfilePath 'Zoom\bin')

        # Check if Zoom is installed in the Program Files directory
        $ZoomInstalled2 = Test-Path -Path "C:\Program Files\Zoom\bin"

        if (!($ZoomInstalled -or $ZoomInstalled2)) {
            # If Zoom is not detected, print a message and exit with code 0 (success)
            Write-Output "CloudinfraOutput - Not Detected Zoom on $User's PC"
            Exit 0
        } else {
            # If Zoom is detected, continue to the next user profile
            Write-Output "CloudinfraOutput - Detected Zoom on $User's PC"
            Exit 1
        }
    } catch {
        # Handle any exceptions and log the error
        Write-Output "Error checking $User's profile: $_"
        Exit 1
    }
}

# If no detection occurred, exit with code 1 (failure)
Exit 1

• Dependencies – Click Next.
• Supersedence – Click Next.

Assignments

Click on Add group to add an Azure AD group containing users or devices. You can also click on Add all users or Add all devices.

Review + Create

Review the deployment and click on Create to start the deployment process.

Monitoring

You can follow the below steps to monitor the installation:

From the Microsoft Intune admin center >Apps > All apps. Click on the deployment and check the Overview page to show the deployment status.

Sync Intune Policies

The device check-in process might not begin immediately. If you’re testing this policy on a test device, you can manually kickstart Intune sync from the device itself or remotely through the Intune admin center.

Alternatively, you can use PowerShell to force the Intune sync on Windows devices. Restarting the device is another way to trigger the Intune device check-in process.

End-user Experience

After successfully completing the deployment, Zoom will be silently removed from the user’s devices in the background. Users may see a pop-up notification related to the deployment, which is configurable using the “Show all toast notifications” setting.

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