When you try to Install or update any app from Microsoft Store on your Windows 10 or Windows 11 device, You may get an error message “Something went wrong. The error code is 0x00000000”. There could be several reason of getting this error message.
You may get Unknown (0x00000000) error code when deploying Microsoft Store apps using Intune admin center. I have provided the troubleshooting steps and fix for this issue here: Microsoft Store app Intune error code Unknown (0x00000000)
The error description may not be exactly the same but it could be different for you depending upon the action you performed on the device. For example: You may also get the same error code with description “Something unexpected happened. Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help. Error code 0x00000000.
I have provided several troubleshooting options for you to fix this issue. I hope one of the option will work for you and the issue will be fixed. Please note the steps are not in the order so you can check all the steps and follow the one’s which can fix this issue.
1. Check Microsoft store logs in Event viewer
First thing you should check to find more details about this error message is Windows Event viewer logs. Windows OS and apps log events into Event viewer. This could be operational information logs or any error / warnings etc.
There is a dedicated folder in event viewer to store events related to Microsoft store. You can navigate to this folder and find more details about this error. To locate Store logs in event viewer, follow below steps:
- Press Win key + R to open Run dialog box
- Type eventvwr and press Enter to open Event Viewer
- Expand Applications and Services Logs folder > Microsoft > Windows > Store
- Expand Store folder and then click on Operational
On right hand side you will be able to find all events related to Microsoft store app. You can also filter the errors by right-clicking on Operational folder and then click on Filter Current log. You can use the check boxes next to Event level to filter the list to only show Errors.
2. Run MSDT Store App Troubleshooter
You can run Microsoft Support Diagnostic Tool (MSDT) troubleshooter to check if there are any issues related to Microsoft store app. To start MSDT Store app troubleshooter, please follow below steps:
- Press Windows key + I to open Settings App
- On the top left hand side, you will find a search box to find a setting. Type troubleshoot windows store and click on the search result “Find and Fix problems with Windows Store Apps“.
- It will open Windows Store apps troubleshooter Wizard. Click on Next to proceed.
- Troubleshooter will start to detect problems and provide you with results. You can follow along with the Wizard to find and fix the issues related to Microsoft store automatically using this tool.
Please note that In 2024, Microsoft will deprecate Windows Store App troubleshooter. There is no plan to redirect this tool to Get-help troubleshooter.
3. Reset Microsoft Store App
If you are still facing issues with Microsoft store app then you can try to repair or reset Microsoft store application. To Reset Microsoft store app, please follow below steps:
- Press Windows key + I to open Settings App
- Go to Apps > Installed Apps
- Scroll down on App settings page to find two options under Reset category. First one is Repair and second option is Reset.
- Repair – I would recommend to start with this option as this will not affect app’s data.
- Reset – If Repair is also not working for you, you can try to reset the app. Please note this will permanently delete store app’s data e.g. your Store app sign-in details and any preference settings you have done in the app.
You can also try
wsreset.execommand which will reset Microsoft store cache. Go to Start > search for Command prompt and launch it as administrator. Type wsreset.exe command and press Enter.
4. Reinstall Microsoft store app
If previous steps did not work for you. You can try to Uninstall and Reinstall Microsoft store application. Please use the following steps to reinstall Microsoft Store app.
- Go to Start > search for Powershell > Right-click on it and click Run as administrator
Run below command to Remove Microsoft Store
Get-AppxPackage -alluser *WindowsStore* | Remove-Appxpackage -verbose
Run below command to Install Microsoft Store app
Get-AppxPackage -AllUsers Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -verbose}
5. Make sure Microsoft store Install service is not disabled
Microsoft store install service is critical to support store related actions. It provides Infrastructure support for Microsoft store. If this service is set to disabled, then you can enable it using below steps:
- Press Win key + R to open Run dialog box
- Type services.msc and press Enter to open Service management mmc.
- Search for Microsoft Store Install Service and make sure the Status is not disabled.
- If it’s in disabled state then change it to Manual.
This service does not need to be in Automatic state as it will be started automatically by Microsoft store app on demand.
5. Make sure Windows update service not disabled
Windows update service enables the detection, download and installation of updates for Windows and other programs. If this service is disabled, users of this computer will not be able to use Windows Update or its automatic updating feature, and programs will not be able to use the Windows Update Agent (WUA) API.
- Press Win key + R to open Run dialog box
- Type services.msc and press Enter to open Service management mmc
- Search for Windows Update and make sure the Status is not disabled
- If it’s in disabled state then change it to Manual (Trigger Start)
6. Install the latest Quality updates on your device
You can also try to check for latest quality updates from Windows update service. This will make sure all the recent bugs and vulnerabilities are fixed for various OS components and programs installed on your device. To check for Windows updates, please follow below steps:
- Press Windows + I to open Settings App
- Go to Windows updates > Check for updates
If there are any updates available it will be listed for you. Otherwise you will get a message that your “system is up to date“.
7. Run System file checker tool
To find corrupted system files and replace them automatically you can run System file checker tool on windows. Before you run sfc.exe tool, run DISM command first to check for any corrupted system files and repair using /Restorehealth switch. Please note SFC tool will scan all protected system files, and replace corrupted files with a cached copy from %WinDir%\System32\dllcache folder.
Check any component store corruption
DISM.exe /Online /Cleanup-image /checkhealth
Scan to check corrupted files
DISM.exe /Online /Cleanup-image /scanhealth
Repair Corrupted files
DISM.exe /Online /Cleanup-image /Restorehealth
Scan corrupted files and replace with cached copy
sfc /scannow
8. Reset your Windows PC
This should be the last resort for you if none of the options are working for you then you can reset your Windows Operating system. This is similar to factory default settings which you see on your mobile phones. Therefore this could result in data loss on your hard drives. Please make sure to backup Important data before following next steps:
- Press Windows key + I to open Settings App
- Go to System > Recovery > then under Recovery options click on Reset PC button
You will see a pop-up to Reset your PC. There are two options available in front of you. You can choose between Keep my files and Remove everything option.
Keep my files as the name suggests will keep your personal files and pre-installed apps but re-installs the operating system. You can also choose to remove pre-installed apps as well from next screen. However Remove everything will remove all personal files and apps and will reinstall operating system.
Whichever option you choose, the next screen will be to select on How would you like to reinstall Windows ? Cloud download or Local reinstall.
Cloud download will download the latest operating system from Internet and re-install it. Cloud download can download around 4 GB data so make sure your Internet connection supports this requirement. If your system files are corrupted and your system is outdated then you can go with this option.
Local reinstall – This option will use Locally available windows system files which are stored on your device and re-installs the operating system. If your want a clean copy of Windows OS then you can go with Cloud download option.
You can now proceed with the wizard and choose the options applicable to you to reinstall the operating system. This will also fix all corrupted files with Microsoft store app as well.
Conclusion
In this blog post, we have seen different ways to fix error code 0x00000000 related to Microsoft store app. Issue could be related to System files corruption or no Internet connection. However, you can follow the given troubleshooting steps to fix the issue. Make sure to backup the data from your device to any external drive before taking actions like resetting your PC which could delete personal files.