I was recently deploying company portal application on Intune managed Windows 10 and Windows 11 devices. Application deployment was partially successful. On some target devices, Company portal application was not Installed.
Users also received a toast notification in System tray and reported that they are getting an error as shown in below screenshot. The error message says Company Portal Installation failed.
Company portal application was deployed on target devices using Microsoft store app (new) method. This method can be used to deploy UWP and Win32 apps directly via Intune admin center. Win32 apps deployment using this method is currently in preview.
You could get the same error message for any other application deployed using Microsoft store app (new) method. You can follow this blog post which will help you Identify the issue and resolve it for successful deployment.
Please note that the error is also not related to a specific type of Operating system, you could see this error on a Windows 10 device or on a Windows 11 device as well.
If you have blocked / disabled Microsoft public store and allowed only Private store then that will not cause this issue, If you have completely blocked / disabled Microsoft Store using Intune or by other means. This could also result in 0x00000000 error code when deploying Microsoft store apps via Intune.
How to find Unknown (0x00000000) error code
Please follow below steps to troubleshoot Unknown (0x00000000) error code. Before jumping on to the solution which I used to fixed this issue, I also want to share the approach which I followed to fix it and where you can find this error from Intune admin center.
To find out the Status of the Microsoft store app deployment and Error code. Please follow below steps:
- Login on Microsoft Intune admin center
- Click on Apps and then click on All Apps
- Click on the app deployment for example: Company Portal
- Click on Device install status or User install status under Monitor
- On the right hand side you will see the status of the app. As shown in below screenshot, the Status shows as Failed and Status Details as showing an error code Unknown (0x00000000).
Steps to fix Unknown (0x00000000) error code
There is no further information displayed on Intune admin center apart from Unknown (0x00000000) error code. Therefore, it becomes really difficult to troubleshoot it remotely. For this, we need to connect to one of the target device on which this deployment has failed.
Intune app deployment logs are stored in IntuneManagementExtension.log file which can be located at C:\ProgramData\Microsoft\IntuneManagementExtension\Logs path.
Make sure to open the most recent version of IntuneManagementExtension.log log file by sorting it with Date modified column. Best way to open this log file is by using Configuration Manager Trace tool (CMTrace) tool.
Before you open the IntuneManagementExtension.log log file, you will need Intune Application Identifier (App Id). You can find Intune App Id by using the steps in the following section.
1. Find Intune Application Identifier (App Id)
- Login on Microsoft Intune admin center
- Click on Apps and then click on All Apps
- Click on the app deployment for example: Company Portal
- Using web browser address bar, find and copy the app Id in the URL (As shown in below screenshot)
2. Search App Id in IntuneManagementExtension.log file
Next step is to search for App id in IntuneManagementExtension.log file which will show the logs related to the app deployment. Keep on searching the app id until you reach an error message.
After searching for the app Id multiple times in this log file, I finally found the error message. As shown in below screenshot, the error message is related to Microsoft store Install service.
The Installer exception message clearly suggests that Service is either disabled or cannot be started. It does not provide a name of the service, however as we are deploying a Microsoft store app, I know its dependent upon Microsoft store Install service.
I did checked on the target device and found that the service was in disabled state. I changed the service status from disabled to manual and waited for Intune device check-in to Initiate re-deployment of the application on the device.
The fix for this error message is also shown in my other blog post which discuss about the Microsoft store error code 0x00000000 in great detail. How to fix Microsoft store Error code 0x00000000.
[Win32App][WinGetApp][WinGetAppExecutionExecutor] Completed execution for app with id: e0f0ef08-5e9e-4a9f-bd05-da79da1e61eb.
WinGet operation result:
Operation result = InstallError
Installed version =
Reboot required = False
Installer Error code = 0
Installer extended error code = -2147023838
Installer exception message = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)
Execution result:
Action status: Failed
Enforcement state: Error
Reboot status: Clean
Error code: 0
3. Enabling Microsoft store Install service on target device
Now, login on the target device using admin credentials and follow below steps to Enable Microsoft store Install service.
- Press Windows key + R to open Run dialog box
- Type services.msc to open Service Management console
- Find Microsoft store Install service and check its Status
- If the Status is disabled, change it to Manual
- Double-click on Microsoft Store Install Service and change its Startup type to Manual. Click on OK to save changes.
4. Wait for next Device check-in
At the next device check-in, the application deployment will be attempted again by Intune management extension. It may take some time for the process to start. Therefore, you can force initiate Intune refresh cycle on the device which will speed up the download and installation process. You can also use Powershell to force initiate Intune refresh cycle.
Also, you can restart the device first which also starts the device check-in process. Manual sync is not mandatory on user’s devices as the device check-in process happens automatically.
Conclusion
In this blog post, we have seen how to fix Unknown (0x00000000) error code when deploying Microsoft store apps via Intune admin center. This error is very generic and does not provide enough information to find out the root cause of the issue.
Therefore, best place to look for more information is IntuneManagementextension.log file. You could see a different error than what I have experienced. However, troubleshooting using the method provided in this blog post will help you find the root cause of the issue and apply a fix.