I encountered this issue while deploying the Company Portal application on Intune-managed Windows 10 and Windows 11 devices. The deployment was only partially successful, and on some target devices, the application failed to install.
Users also received a toast notification in the System tray and reported that they were getting an error, as shown in the below screenshot. The error message says Company Portal Installation failed.
The Company Portal application was deployed to the target devices using the Microsoft Store app (new) deployment method. This approach allows deploying UWP and Win32 apps directly through the Intune admin center.
The exact error message can occur when deploying other applications using the Microsoft Store app (new) method. This blog post will assist you in identifying and resolving the issue for a successful deployment.
Table of Contents
Locating Unknown (0x00000000) Error in Intune Admin Center
To locate this error code on the Intune admin center, follow the below steps:
- Sign in to the Intune admin center.
- Click on Apps and then click on All Apps.
- Click on the app deployment, for example, on the Company Portal.
- Click on Device install status or User install status under Monitor.
- On the right-hand side, you can view the app’s status. In the screenshot below, you can see that the Status is marked as Failed with Status Details displaying the error code Unknown (0x00000000).
Fix Unknown (0x00000000) Error code
The Intune admin center provides no additional information other than the error code Unknown (0x00000000). Consequently, remote troubleshooting becomes quite challenging. To address this, we must connect with one of the target devices on which this deployment failed.
1. Copy Intune Application Identifier (App Id)
- Sign in to the Intune admin center.
- Click on Apps and then click on All Apps.
- Click on the app deployment, for example, Company Portal.
- Using the web browser address bar, find and Copy the app ID in the URL (As shown in below screenshot)
2. Analyze Logs in IntuneManagementExtension.log file
To troubleshoot this error, Analyze logs related to the app deployment. Intune App deployment logs are saved in an IntuneManagementExtension.log file at C:\ProgramData\Microsoft\IntuneManagementExtension\Logs.
- Please search for the App ID we copied in the previous step in the IntuneManagementExtension.log File to Find Deployment Logs and Errors.
- After a few searches within the log file for the app ID, I eventually located the error message. The screenshot below illustrates the error message related to the Microsoft Store Install service.
- The installer exception message indicates that a service is either disabled or unable to start. Although it doesn’t specify the service’s name, given that we are deploying a Microsoft Store app, the issue is clearly related to the Microsoft Store Install service.
- I checked the target device and discovered that the service was indeed disabled. I altered the service status from disabled to manual and waited for the Intune device to check in, triggering a redeployment of the application on the device.
The solution to this error message is also detailed in another one of my blog posts, where I discuss the Microsoft Store error code 0x00000000 in great detail. You can find the fix there: How to Fix Microsoft Store Error Code 0x00000000.
Note
[Win32App][WinGetApp][WinGetAppExecutionExecutor] Completed execution for app with id: e0f0ef08-5e9e-4a9f-bd05-da79da1e61eb.
WinGet operation result:
Operation result = InstallError
Installed version =
Reboot required = False
Installer Error code = 0
Installer extended error code = -2147023838
Installer exception message = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)
Execution result:
Action status: Failed
Enforcement state: Error
Reboot status: Clean
Error code: 0
3. Enable Microsoft Store Install service on the target device
Next, log in to the target device using administrator credentials and follow the steps below to enable the Microsoft Store Install service.
- Press the Win + R keys to open the Run dialog box.
- Type services.msc to press Enter.
- Find the Microsoft store Install service and check its Status.
- If the Status is disabled, change it to Manual.
- Double-click on Microsoft Store Install Service and change its Startup type to Manual. Click on OK to save changes.
4. Wait for the next Device check-in
The Intune management extension will re-try the application deployment in the next device check-in. Please note that this process may take some time to begin. To expedite the download and installation, you can manually trigger an Intune refresh cycle on the device. This can also be achieved using PowerShell.
You can also initiate the device check-in process by simply restarting the device. Performing a manual sync on the user’s devices is not mandatory since the device check-in process occurs automatically.
Conclusion
In this blog post, we explored how to resolve the Unknown (0x00000000) error code when deploying Microsoft Store apps via the Intune admin center. This error is vague and doesn’t offer detailed information about the underlying problem.
To address this, we looked into the IntuneManagementExtension.log file, where you might encounter different error messages than the one discussed here. Nevertheless, the troubleshooting method outlined in this blog post should help you identify the issue’s root cause and implement a solution.
