If you’ve configured Microsoft Intune to align with your organization’s requirements and try to Entra Join a Windows 10/11 device you get a pop-up “Something went wrong.” with the error message “This feature is not supported. Contact your system administrator with the error code 80180014“.
You might encounter the error message when trying to join the PC via Settings > Accounts > Access work or School, or during the Autopilot process. I’ve included screenshots for both scenarios below for your reference:
Table of Contents
Error Screenshot 1
Error Message Pop-up via Settings -> Accounts -> Acces work or School
Error Screenshot 2
Error Message Pop-up during AutoPilot Process.
How to Fix Error Code 80180014?
This error code is caused by the Device Enrollment restriction policy in place on Intune admin center. You need to check and make sure Personally owned devices are allowed for Windows (MDM) in the Device Enrollment restriction policy.
If you don’t want to allow personally owned Windows 10/11 devices to join Entra ID, getting this error is expected, and there’s no need for concern. However, if you do wish to allow personally owned Windows 10/11 devices to join Entra ID, you can follow the steps below:
- Login on Microsoft Intune admin Center.
- Click on Devices > Enroll Devices > Enrollment restrictions.
- Edit the Policy that is applied to the users. If there is only one default policy that is applied to All users, Edit that one.
- Edit Platform settings.
- Check to confirm if the Windows (MDM) Platform is allowed or blocked.
If Windows (MDM) Platform is set to Block in the personally owned column then select Allow and then click on Review + Save.
- Attempt to join the machine to Entra ID using any method, and this time, you should not encounter any issues.
Conclusion
Error code 80180014, which occurs when trying to join your device to Entra ID, is often a configuration issue that can be resolved by enabling Windows (MDM) for personally owned devices. If your organization does not wish to allow personally owned devices to join Entra ID, no further action is needed for this error code. You can instruct users to exclusively use corporate desktops or laptops.
